Frequently Asked Questions

1. When is Thelma’s open?

BY APPOINTMENT, Thelma’s is open Tuesday through Friday, starting at 9:30 AM. Tuesday, Wednesday and Friday we are open until 4:30 PM and on Thursday we are open until 7 PM. We are closed on Saturday, Sunday and Monday.

2. Is there parking?

There is parking available in the back of Thelma’s and two-hour parking on Park Avenue in front of the store. Please do not park in our neighbors’ lot as their business is subject to appointments as well.

3. Do I need a prescription?

A prescription is NEEDED in order to bill your insurance. If you are not using insurance a prescription may exempt tax for your purchase. As for lymph-edema garments, a prescription is needed even if insurance is not covering it.

4. Are wigs sold at Thelma's?

We unfortunately no longer carry wigs. Please contact WIGZ by Bangz at 585-248-9449, located in Penfield. This is a wonderful salon of which can provide individuals with a freshly styled and colored wig.

5. I want a bra, but not for medical reasons. Will Thelma’s be able to help me?

We focus our services on women post breast cancer, but try to accommodate any woman in need of bra. Just give us a call and we can see if Thelma’s is right for you!

6. Does Thelma’s sell bras that keep the prosthesis in place?

Our bras have pockets on the inside of which help to hold the prosthesis in place!

7. What does a fitting entail?

At Thelma’s you receive one on one service from a certified mastectomy fitter. They will take your bra measurement and help guide you to find the right size and style bra. Our fitters will help find the right breast accessories to achieve a balanced look.  

8. How long does a fitting take?

If it is your first time, we like to allow 45 minutes to an hour to properly go over all your options!

9. How do I wash my prosthesis?

Using gentle soap and water, lightly rub to clean the prosthesis and pat it dry. You should also store it in the box to keep it securely away from pets; they may use it as a chew toy!

10. Do you carry products to manage lymph-edema?

Thelma’s carries lymph-edema arm sleeves and gauntlets/gloves. You must have a prescription to purchase these items. We also have compression bras, vests and shirts to help with truncal-edema. We do NOT carry lower extremity compression products.

11. Will my insurance cover products I want to purchase?

In most cases, insurance companies may cover a portion of your purchase, typically being bras and a prosthesis, depending on your plan benefits. Be sure to contact your insurance provider to learn about your coverage.

12. What other products are sold at Thelma’s?

Thelma’s also carries swimwear, sportswear, hats/caps, handcrafted jewelry, various breast cancer awareness pins, and bracelets.

-MaryKate Frey, Social Media Consultant at Thelma's